Practical Information

This section is designed to answer common questions and ensure you have everything you need for a smooth and enjoyable visit. It covers essential details such as directions, check-in and check-out times, parking arrangements, local amenities, and much more. Our goal is to take the stress out of planning, so you can focus on enjoying your stay.

Check-in and Check-out

Check in is from 3 pm.

Check out is before 10 am.

Early check-in is never possible but, when possible, we do provide late check-outs. In this instance the first hour is free, but there is a charge for each hour after that.

Travel and Parking

All of our properties are in rural locations and we strongly suggest that you bring a car. However, there local train stations at Belper, Cromford and Matlock if some of your group wish to travel by train.

If you decide to travel as a group and hire a larger vehicle, don't order anything larger than a minibus. All of our properties are surrounded by country-lanes that are impassable by coaches and large buses.

PARKING

We do have private off-road parking at Standlow Farm, Stainsborough Hall and Holly House. But, this generally isn't expansive, so we allocate one car per bedroom. So if you've booked a two-bedroom cottage it's two cars, a 10 bedroom house its ten cars. etc.

Parking at the Old Post Office is on free of charge but on the road outside the property. This is a quiet village and parking is not usually a problem, we just ask that you are mindful of the drives of our neighbours.

ELECTRIC CAR CHARGING

We do not have an electric vehicle chargers on site and it's not acceptable to use a 'trickle' or 'granny' charger due to the fire risk. We do provide details about where to charge your car in our guidebook.

TAXIS

There is very limited Uber coverage in this area, and we strongly recommend that guests book taxis in advance as they don't tend to be able to turn up at short notice. Below is a list of potential taxi companies that can be pre-booked.

What's Provided?

As this is self-catering accommodation you will need to plan what you are bringing with you.

We provide, as standard, throughout for you to use while you are staying with us in quanitities that are sufficient for the number of people staying in your cottage. :

Bed linen
Towels
Cookware
Dinnerware
Tableware
Charcoal BBQs (Charcoal available to purchase)
Tennis rackets and balls (Stainsborough Hall only)
Table tennis bats and balls. (Stainsborough Hall only)

In the Kitchen, we provide:

Washing up liquid
Dishcloth
Tea towel
Oven glove
Bin bags
Three dishwasher tablets per day of your stay
Hand soap
There is enough tea, coffee and sugar, to get you started, and some milk sachets - but not enough for the entirety of your stay.
We also leave salt, pepper, and vegetable oil

In each Bathroom, there is:

Hand soap
Two toilet rolls - if you think you will need more of these items please bring them with you.
Shampoo, Conditioner, Body Wash.

In each Cottage and in each bedroom in larger properties:

One hair dryer

Pets

We’re thrilled to welcome your four-legged friends to the cottages at Stainsborough Hall, in all properties at Standlow Farm and to the Old Post Office. Stainsborough Hall Main House and Holly House are not dog friendly)! I'm really sorry but we only accept Dogs (no cats, fish, etc.)

To ensure everyone has a safe and enjoyable stay, please follow these simple rules for dogs staying in the cottages at Stainsborough Hall and at Standlow Farm:

Inside the Cottage

Dogs are not allowed on furniture or beds. Please bring your own dog blankets or beds.
Keep paws clean! Use the provided towels to wipe muddy paws before coming inside.
No leaving dogs unattended inside the cottage. When you go out , please take your dog with you.
Accidents happen — please clean up after your pet promptly. Cleaning supplies are available under the sink.

Outside the Cottage

Dogs must be supervised at all times in the garden and outdoor areas.
Pick up after your dog and dispose of waste in the outdoor bin provided.
Please respect wildlife and neighboring properties — keep dogs on leads where appropriate.

Extra Tips

Bring your dog’s own food, bowls, toys, and any comfort items.
We ask that you limit to [insert number] dogs maximum per stay.
Please let us know in advance if your dog is prone to barking or has any special needs.

Please Note:

Dogs showing aggressive behavior may be asked to leave for the safety of others.
Any damage caused by your dog will be your responsibility and may incur additional charges.

We love dogs — and we want all our guests to enjoy their stay. Thank you for being a responsible and considerate pet owner!

Hot Tubs

We offer hot tubs at Standlow Farm (Highview Grange, Foxglove Cottage and the Barn), Holly House and with the Main House at Stainsborough Hall, inviting you to soak away the stress of everyday life. Enjoy a tranquil escape combined with modern comforts, ensuring your stay is both relaxing and unforgettable. (Additional Fees do apply)

About the Tubs at Standlow and Holly House

The hot tubs at Standlow Farm and Holly House are regularly maintained and are emptied, cleaned, and refilled before your arrival. On days where we have a one-day turnaround, the hot tub may not be up to temperature until late evening/early the next morning.

The hot tub must never be switched off at the mains. Only authorised maintenance personnel are authorised to control the mains power.

Hot tub cleanliness is paramount. For your own safety it is essential that the water is kept clean, as failure to do so results in the water balance changing, which seriously diminishes the effectiveness of the sanitising chemicals.

Our authorised maintenance personnel check the chemical balance of the hot tub prior to your arrival and if you are staying for more than two days, we will monitor the levels of micro bacteria, water balance and quality during your stay. Water balance/chemicals will be adjusted as necessary, and results recorded. This procedure is a safety requirement for hot tubs in holiday properties and ensures that the chemical balance of the water remains continuously safe throughout your stay.

If upon inspection the hot tub is found to be dirty due to misuse, it may be necessary for us to empty the hot tub and switch it off. We reserve the right to turn the hot tub off for the remainder of your stay, and charge a £75 cleaning fee or any additional damage costs.

If at any point during your stay you have concerns about the water, please call us immediately.

About the Hot Tub at Stainsborough Hall

The Hot Tub at Stainsborough Hall is a log-fired hot tub that you'll find on the lawn below the Ha-Ha in a secluded area.

Before you arrive, the Hot Tub will have been cleaned, filled and the necessary chemicals added to ensure that you are safe during your stay and the water heated.

This type of hot tub can only be used once before the water has to be emptied, cleaned and re-filled. Therefore, we have budgeted for this to be done twice during your stay and someone from the company we use to manage our hot tubs will arrive to clean and refresh the hot tub, during your stay. Grace will discuss timings of this with you.

There are two buttons on the hot tub. One switches on the jets and the other switches on the lights in the hot tub. Please do not leave a fire burning unattended overnight or if you leave the house.

Hot Tub Rules

It is very important to us that the hot tubs are used safely and you will be asked to agree to these terms before you arrive to use our hot tubs.

HOT TUB CARE

As we are not at the property 24/7, we do ask that you take the following actions to look after our hot tubs.

Ensure the water levels are kept above the required level for safe operation.
Put the Hot Tub Cover back on the Hot Tub whenever it is not in use.
Switch off the jets and lights when the Hot Tub is not in use.
Only use the plastic glasses provided in and around the Hot Tub area.

PERSONAL SAFETY

The following rules are in place to ensure your safety while using the Hot Tub and we ask that you agree to them all.

Always enter and exit the Hot Tub slowly and with care
Ensure that nobody touches touch or gets too close to the stove and the flue which can become very hot. (Stainsborough Hall)
Never jump into the Hot Tub or subject it to unintended loads, and this may cause personal injury as well as damage the Hot Tub
Never stand on the hot tub lid when it is on the Hot Tub.
Always check the bathing water temperature by hand before entering the Hot Tub.
Never put more than 10 people into the Hot Tub at any point.

HOT TUB USAGE
A Hot tub is not safe for everyone to use - and we do need to highlight who this is and is not suitable for. We need you to agree that you will ensure that the following statements will be adhered to during your stay.

Do Not allow children under four years of age, or those unable to keep their head above the water level when sitting, to enter the Hot Tub.
Supervise all children under the age of 16 in and around the Hot Tub at all times.
Ensure that anyone who is pregnant, has health problems, or is immunosuppressed has sought medical advice before entering the hot tub.
Agree that nobody will use the Hot Tub whilst under the influence of Alcohol, prescription drugs or anything else likely to affect our judgement or our physical condition.

HOT TUB ETIQUETTE

Finally, we do ask that abide by our "Hot Tub Etiquette" for safety reasons and also to ensure that our Hot Tub is kept it good working order.

Nobody will add anything to the Hot Tub - things like bubble bath - that will upset the PH balance in the water
Nobody will wear anything except swimwear in the Hot Tub.
Guests will all shower before entering the hot tub.
Nobody will wear Body Makeup or Fake tan.

OPEN HOURS

The hot tubs are operational daily between 9 am and 10 pm. Please put the cover on at all other times.
The Hot tubs and swim spa can not be used on the morning of departure (our team are likely to arrive early to get a head-start on the cleaning process).