Safety and Security

We take your safety and security very seriously and continually update and assess the risks in our properties. Below is all the information you need to understand the steps we have taken to secure our properties and to ensure that they are safe for your stay.

Our properties are not in high crime areas but we do recommend that you remain vigilant. We do ask that you work with us to ensure that your stay is safe and happy.

Below are details of the steps that we've taken.

Ensuring Onsite Safety

Our properties are countryside venues and we ask that you remain vigilant at all times.

Please ensure that you keep an eye on your children at all times.
There are streams and ponds at Stainsborough Hall - please do not allow you children to play near this water and there is no swimming allowed in these ares.
There are some steep areas at Holly House and Standlow. These areas have been fenced off, but please pay attention.
Our gardening and housekeeping equipment will be locked away while you are staying at the property but please do not enter areas that have been cordoned off.

CCTV

We have CCTV cameras at all properties that cover the drives, car parks and communal areas.

These systems are not monitored in real-time, but the cameras do record 24/7 and footage is stored on a cloud for review of 3 months.

We do not have any cameras on the back terraces nor inside the properties.

Minut Monitors

We do have Minut monitors at each property that detects motion, overcrowding, smoking, noise levels, humidity and temperature.

There are no cameras in these monitors (there are no cameras at all inside any of our properties) and we are not able to hear conversations through these monitors.

The alarms associated with these monitors are set to go off and send online notifications when nobody is supposed to be in the property. They are also set to monitor noise levels to ensure that quiet times are observed and alerts will be sent to our security team if noise persists.

Fire Safety

Fire safety is particularly important and annual fire risk assessments are carried out by an accredited organisation.

A full copy of our fire risk assessment is available upon request.

PREVENTING FIRE

We complete all of the necessary checks to reduce the risk of fire - including, but not limited to annual PAT testing of our electrical appliances and certification of our electrical system. But, we do ask that you adhere to the following policies to further reduce the risk.

Electric Vehicle (EV) Charging - Most electric vehicles are supplied with a domestic charger, commonly known as a 'granny charger' or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket. Domestic chargers are not suitable for use in the Property and will create a fire hazard. The use of domestic chargers is strictly forbidden. The closest EV chargers are at the COOP in Wirksworth.
Log Burners - Care and attention are required when using the log burners. They are tested and certified annually, but that does not mean that they are without risk. If you do decide to light a fire – please only use seasoned wood in order to preserve the life of the log burner - this can be bought either from us or local stores. Wood that you find laying about is unseasoned, won’t burn as well, and could damage our chimney.
Please follow these safety measures at all times when you are using the fires:
- If you have children in your group that are under the age of 10 a fireguard must be used at all times.
  - We did ask you about this during your pre-arrival questionnaire and we will have placed the necessary safety equipment if we know that a child under 10 is staying.
  - If you did not complete the pre-arrival questionnaire please do not use the fires if you have children under the age of 10 in your group.
- Please do not leave a fire burning unattended overnight or if you leave the house.
Candles and Naked Flames - The use of candles anywhere in the property or other items that use naked flames are strictly forbidden.
Fireworks and Chinese Lanterns - We do not allow outside fires (unless it’s a BBQ), fireworks, or Chinese Lanterns.
Smoking and Vaping - Smoking is not permitted in any of our properties. If you do smoke, please do so on your terrace and get rid of the stubs responsibly. Please do not throw stubs on the ground, particularly during the summer when the ground is hard and dry as this does pose a serious risk to starting a fire.